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Wiyaka Enterprises, Inc.
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Enterprise Networks

As a result of rapidly changing technology and the shifting roles of consultants, most projects now involve more technologies than ever. Teams of specialists are needed, each focusing on specific methodologies, technologies, critical applications and their integration.

Call Centers

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Wiyaka offers a broad spectrum of services:
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Contract Vechicles
  • IP Telephony/VoIP Applications
  • Telecommunications system, design, planning, procurement & implementation
  • Enterprise network strategic planning & implementation
  • Telephone bill analysis and reconcilliation
  • Network system, design, planning, procurement and implementation
  • Multimedia and virtual call center analysis, design, planning, procurement & implementation
  • Customer service analysis & design
  • Building/campus communications design & cabling
  • IVR and CTI applications development and implementation
  • Project management
  • Request for proposal/Information (RFP/RFI) development and management
  • RFP/RFI Preparation and management
  • Training development & instruction
  • Voice and data communications including VoIP
  • Technology assessment, design, and implementation
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    Wiyaka Qualifications

    Introduction

    Company Profiles

    Clients & Projects

    Mail Address© Wiyaka/CMA - Communications Management Associates 1998Table of Contents

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    Wiyaka has experience and expertise in many areas of Telecommunications. They include:
    • Needs Assessment
    • Facilities/Cable management Systems
    • Multimedia Contact Center Analysis, Design & implementation
    • VoIP Network, design, planning, procurement & implementation
    • Intelligent Call Routing(ICR) between call centers
    • Telephone phone bill analysis and recociliation
    • PBX/VoIP/Hybrid system, design, planning, procurement & implementation
    • Staffing Requirements & Cost Modeling
    • System Migration & Tactical Planning
    • Video/Audio Conferencing
    • Implementation Project management & Acceptance Certification
    • DSL Network Design, Implementation & Training
    • System Design/Technical Specifications
    • Domestic & international (Mexico, Europe, Japan)
    • Building/campus cabling (EIA/TIA Standards) design, Specifications & Inspection
    • Microwave Tower design & Specification

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